Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather information you choose to share. This includes your name, company name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. We also collect payment details when you place orders, though processing is securely handled by our payment partners.

For corporate clients, additional business information such as company registration details, preferred delivery timelines, and budget considerations may be collected to tailor our service to your needs.

Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device details, and your navigation through our site. We use this information to improve site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver exceptional customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your needs, and communicating about your service requirements.

We also use information to enhance our services and the overall website experience. This helps us identify which corporate floral services are most beneficial to clients and how we can better support the business community in United Kingdom.

Information Sharing and Disclosure

HavenCrestWorks respects your privacy and does not sell your personal information to third parties. We share information only when needed to provide our services or as required by law.

We may share necessary information with trusted service partners who assist us in operating our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually required to protect your information and use it solely for the services they perform for us.

We may disclose information if required by law, a court order, or governmental request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational measures to safeguard it. This includes safe storage, encrypted transmissions, and restricted access to personal information inside our organization.

Although we employ robust security measures, no online transmission is completely foolproof. We continually update our security practices to guard against emerging threats.

Your Privacy Rights

You hold important rights concerning your personal data. In accordance with applicable laws, you may be entitled to access, amend, erase, or limit how your data is used.

To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period as required by law.

Data Retention

We keep personal data only as long as needed to provide our services and meet legal obligations. Retention durations vary by data type and the purpose for which it was collected.

Cookies and Site Tracking

We employ cookies and comparable technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies help us recall your preferences and assess site performance.

You can adjust cookie preferences via your browser settings. Note that turning off certain cookies might impact site functionality. For more details about our cookie practices, please consult our Cookie Policy.

External Links

Our site may include links to other websites or services. This privacy policy covers only HavenCrestWorks and our site. We are not liable for the privacy practices of external sites.

We encourage you to review the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial amendments occur, we will update the "Last Updated" timestamp at the top of this policy.

Please take a moment to review this policy from time to time so you stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.